Terms of Service

By accessing or using REI Scout ("the Service"), operated by Red Line Group LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, do not use the Service.

We may update these Terms from time to time. Material changes will be communicated via email or a notice within the Service at least 30 days before they take effect. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

REI Scout is a software-as-a-service (SaaS) platform for real estate investors. The Service provides tools across six operational pillars:

1. Deal Analysis — Strategy-specific investment calculators (Buy & Hold, BRRR, Fix & Flip, Wholesaling, Multi-Family) with financial projections and metrics.
2. Deal Flow & Due Diligence — Pipeline tracking, stage management, and lost deal analysis.
3. Property Management — Tenant tracking, lease management, rent roll, and vacancy monitoring.
4. Maintenance — Work orders, vendor management, expense logging, and photo documentation.
5. Tax Preparation — Schedule E generation, depreciation schedules, 1031 exchange tracking, and annual tax package export.
6. Team Collaboration — Role-based access, property-scoped communication, internal ticketing, and workflow assignments.

Not all pillars are available at launch. Features labeled "Coming Soon" are under development and are not guaranteed to ship on any specific timeline. We reserve the right to modify, add, or discontinue features at our discretion.

You must be at least 18 years of age and legally capable of entering into contracts to use the Service. By creating an account, you represent that you meet these requirements. The Service is intended for use by individuals and entities engaged in or evaluating real estate investment activities within the United States.

You must provide a valid email address and create a password to register. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or use.

We may suspend or terminate accounts that we reasonably believe are compromised, fraudulent, or in violation of these Terms.

The Service offers the following tiers:

• Free — No cost, limited feature set, no credit card required.
• Pro ($15/month or $132/year) — Full calculator suite, expanded property limits, deal flow pipeline, and premium export formats.
• Elite ($39/month or $348/year) — Unlimited properties, property management, maintenance tracking, tax preparation tools, team seats, and branded exports.
• Enterprise (custom pricing) — Unlimited team seats, API access, white-label capabilities, dedicated support, and custom onboarding.

Prices are in U.S. dollars. We may adjust pricing with at least 30 days' advance notice. Existing subscribers will be grandfathered at their current rate for 6 months following any price increase unless otherwise specified.

Billing and Renewal

Paid subscriptions are billed in advance on a monthly or annual cycle through Stripe, our third-party payment processor. Subscriptions automatically renew at the end of each billing cycle unless canceled before the renewal date. You authorize us to charge your payment method on file for each renewal period.

Cancellation

You may cancel your subscription at any time from the Settings page within the Service. Cancellation takes effect at the end of the current billing cycle — you retain access to paid features until that date. No partial refunds are issued for unused portions of a billing period.

Downgrades

When downgrading to a lower tier, feature restrictions apply at the end of your current billing cycle. Data you created while on a higher tier (properties, deals, exports) is preserved but may become read-only if it exceeds the limits of your new tier.

Refunds

If you are dissatisfied with the Service, you may request a refund within 14 days of your initial subscription purchase or any renewal by contacting us at support@reiscout.com. Refunds are issued at our discretion and are not guaranteed beyond the 14-day window.

You own your data. All property data, financial inputs, notes, deal records, and other content you enter into the Service ("User Data") remains your intellectual property. We do not claim ownership of User Data.

You may export your data at any time using the built-in CSV, PDF, Excel, and JSON export tools (availability varies by tier). Upon account termination, we will retain your data for 90 days to allow retrieval, after which it will be permanently deleted from our systems.

We may use anonymized, aggregated data (stripped of all personally identifiable information) to improve the Service, generate market insights, and conduct internal research. This aggregated data cannot be traced back to individual users or properties.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
• Attempt to gain unauthorized access to the Service, other accounts, or our infrastructure.
• Reverse-engineer, decompile, or disassemble any part of the Service.
• Scrape, harvest, or collect data from the Service by automated means without written permission.
• Use the Service to transmit malware, spam, or harmful content.
• Share account credentials or resell access to the Service without authorization.
• Use the Service to provide investment, financial, tax, or legal advice to third parties in a professional capacity, unless you hold the appropriate licenses and clearly disclose that REI Scout is a computational tool, not a source of professional advice.
• Exceed reasonable usage limits that degrade the Service for other users (rate limiting is applied to API endpoints).

Violation of this policy may result in suspension or termination of your account without notice.

The Service, including its source code, design, interface, branding, documentation, and all related intellectual property, is owned by Red Line Group LLC and protected by U.S. and international copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose in accordance with these Terms. This license does not include the right to modify, distribute, sublicense, or create derivative works from the Service.

"REI Scout" and the REI Scout logo are trademarks of Red Line Group LLC. You may not use our trademarks without prior written consent, except to the extent permitted by law for descriptive or nominative fair use.

No Guarantee of Accuracy

While we strive for accuracy, we do not guarantee that all calculations, data, or information provided by the Service are error-free. Market data sourced from third-party providers (including rental estimates, property valuations, and comparable sales) may be incomplete, delayed, or inaccurate. You should independently verify all data before making decisions.

Service Provided "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RED LINE GROUP LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITY, OR INVESTMENT LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, the limitations above shall apply to the fullest extent permitted by law.

You agree to indemnify, defend, and hold harmless Red Line Group LLC and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) any investment, financial, or tax decision you make based on information obtained through the Service; or (e) your infringement of any third party's rights.

The Service integrates with third-party services to provide core functionality. By using the Service, you acknowledge and agree that your data may be processed by these providers in accordance with their respective terms and privacy policies:

• Supabase — Authentication, database hosting, and file storage.
• Stripe — Payment processing and subscription management.
• Google Maps Platform — Address geocoding and property imagery.
• Vercel — Application hosting and content delivery.

We are not responsible for the availability, accuracy, or practices of third-party services. We do not store raw payment card data — all payment processing is handled by Stripe in accordance with PCI DSS requirements.

We aim to maintain high availability but do not guarantee uninterrupted service. The Service may be temporarily unavailable due to maintenance, updates, infrastructure issues, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of scheduled maintenance.

Enterprise subscribers may be eligible for a separate Service Level Agreement (SLA) with uptime guarantees. Contact us for details.

By you: You may close your account at any time by contacting support@reiscout.com. Active paid subscriptions should be canceled before account closure to avoid further charges.

By us: We may suspend or terminate your account at any time if you violate these Terms, engage in fraudulent or abusive conduct, or if required by law. We will provide reasonable notice when possible, except where immediate action is necessary to protect the Service or other users.

Upon termination, your right to use the Service ceases immediately. Sections 6 (data ownership), 9 (disclaimers), 10 (limitation of liability), 11 (indemnification), and 15 (governing law) survive termination.

These Terms are governed by and construed in accordance with the laws of the State of Tennessee, United States, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted in Shelby County, Tennessee. The arbitrator's decision shall be final and enforceable in any court of competent jurisdiction.

Class action waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Notwithstanding the foregoing, either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Red Line Group LLC regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
• Assignment: You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.
• Force Majeure: We are not liable for delays or failures in performance resulting from acts of God, war, terrorism, pandemics, government actions, or other circumstances beyond our reasonable control.
• Notices: We may send you notices via email to the address associated with your account. You may send us notices at legal@reiscout.com.

If you have questions about these Terms, please contact us: